Refund policy

Refund Policy Overview

At TechKodo, we strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to provide fair and transparent solutions for our customers.

Refund Eligibility

Products Eligible for Refund

Defective or damaged products upon delivery
Products that differ from the description
Unopened products in original packaging
Returns initiated within 30 days of purchase

Non-refundable Items

Opened software or digital products
Products with removed security seals
Personalized or custom-made items
Products beyond 30-day return period

Return Process

Contact Support: Email us at [email protected] with your order number and reason for return
Receive Authorization: Wait for our return authorization and instructions
Package Product: Include all original accessories, packaging, and documentation
Ship Return: Send the product to the address provided in your authorization email
Refund Processing: Allow 5-7 business days for refund processing after we receive your return

Refund Methods

Refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your financial institution.

Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Bank Transfers: 7-14 business days

Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where we shipped the wrong item or a defective product.

Product Condition Requirements

To be eligible for a refund, products must be returned in their original condition:

All original packaging and accessories included
No signs of wear or damage
All protective films and seals intact
Original tags and labels attached

Need Assistance?

If you have any questions about our refund policy or need help with a return, please contact our support team at [email protected]. We typically respond within 24 hours.

TechKodo reserves the right to modify this refund policy at any time. Continued use of our services constitutes acceptance of any changes.