Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) for all orders. Delivery times may vary depending on your location and product availability.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 7-14 business days. Additional customs fees or import taxes may apply depending on your country's regulations.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your package's delivery status.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for all products in original condition with packaging. Items must be unused and include all original accessories. Return shipping costs are the responsibility of the customer unless the item is defective.
What warranty do you provide?
All our electronics come with a minimum 1-year manufacturer's warranty. Specific warranty periods may vary by product and brand. Please check individual product pages for detailed warranty information.
How do I initiate a return?
To start a return, please contact our support team at [email protected] with your order number and reason for return. We will provide you with return instructions and the appropriate address.
Product Support
Are your headphones compatible with all devices?
Our headphones support standard connectivity options including Bluetooth, 3.5mm audio jack, and USB-C where applicable. Please check product specifications for specific compatibility details with your devices.
Do your mechanical keyboards support custom key mapping?
Many of our mechanical keyboards include software for custom key mapping and RGB lighting control. Please refer to the product description for software compatibility and features.
What smartwatch operating systems are supported?
Our smartwatches are compatible with both iOS and Android operating systems. Specific version requirements and companion app details are listed on each product page.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted channels to ensure your financial information remains protected.
Is my personal information secure?
Yes, we employ industry-standard SSL encryption and follow strict data protection protocols. We never share your personal information with third parties without your consent.
Still Have Questions?
If you couldn't find the answer you're looking for, please don't hesitate to contact our support team at [email protected]. We typically respond within 24 hours.